Frequently Asked Questions

Q - What is FixLine?

A - FixLine is a FREE matching service that connects good local vetted UK Tradesmen to people who need physical work done at their home or business premises. Typical examples might be a kitchen extension, house rewiring, installation of air conditioning system etc

Q - Why should I use FixLine?

A - Are you worried about Cowboy Tradesmen?
We massively reduce your risk by thoroughly vetting all FixLine members.
This includes calling up to 4 previous clients, noting their comments and making them available to you as well as checking trade association membership, VAT registration, insurance cover and bad debts.

Q - Where can I read Tradesman Reviews?

A - Once you submit a job and we have verified it is genuine, either enter the job number we give you into the search box above or check your email for details. (If you submit a false lead, you will not be able to view this information)
A sample profile of a Tradesman is here

Q - Isn't it better to get a recommendation from a friend or relative?

A - Maybe. Bear in mind that a builder who was great for a neighbour might not be so good with your particular job. They may also not be particularly interested or have the time and you might have to chase them which is not fun.

Q - How can I trust your Tradesmen?

A - We spend considerable time vetting every single Tradesman who joins FixLine. Please see our strict vetting procedure.
If a Tradesman does not meet our strict joining criteria, we do not accept them.
We maintain a transparent policy whereby we make all feedback received on a Tradesman available to everyone who we match them with.

Q - What protection do I have from "Cowboys"?

A - If a dishonest Tradesman tries to join FixLine, our vetting procedure normally identifies them.
Not all Tradesmen who apply to join FixLine are welcome because of this reason.

Q - Is Fixline responsible if there is a problem?

A - No. Ultimately it is your responsibility to ensure the Tradesman you choose for your project is suitable for your requirements. If you have a written contract and good communication with your Tradesman, there is minimal risk of serious issues or confusion arising. If you use FixLine, (or even if you don't), always use a written contract for your own protection and peace of mind. See our contracts listed here and advice for homeowners here

Q - How is this Service Free?

A - FixLine is a broker of work leads to vetted UK Tradesmen.
We pass your contact details to the first 4 local Tradesmen we have vetted who want to quote for your project.
We offer good Tradesmen a new source of quality local business leads - which allows you to use FixLine free.

We charge Tradesmen a small admin fee to cover the cost of inital vetting and reference checking.
We also generate revenue through partnerships with related companies. (eg Amazon for Home Improvement books)

Q - Is there any Guarantee?

A - No. FixLine does however offer a dispute resolution service providing that a written contract has been signed by both parties. Misunderstandings occur very easily and a Tradesman may not place the same level of urgency on your project as you do if you are looking at the problem continuously.

Q - Does FixLine have any Policy for Tradesmen?

Yes. All our members abide by the FixLine Charter

Q - How do I know if a Tradesman is interested in my job?

A - We text your mobile phone (if you have one) and/or email you (if you have email)
Otherwise just wait for the Tradesmen to call you.

Q - How can I see who has received my details?

A - We'll send their details to your mobile phone as soon as they express interest in your job.We also email you their details.
Alternatively, you can simply enter the job number we give you here and see who we have sent your details to and who was interested.

Q - Other Questions?

A - Please contact us here with any further questions you may have